Guide to First Time Landlords
Landlord Instruction Questionnaire
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Testimonials

CAMBRIDGE CONCIERGE – WELCOME PACKAGES FOR TENANTS
Taking lettings one step further for tenants with our aim to take the stress and strain away from moving in
 

Marilla Garland Property Managment Limited is proving that you donʼt need a shop front
to let property .... But you do need to offer a service that is second to none and go the extra
mile. We are based just outside Cambridge which actually allows incredibly easy access to
all areas of Cambridge and the surrounding villages.
But why choose a smaller agent? One word .... Service.

You will constantly be told that in a competitive market, presentation of your property is
paramount to help it stand out and attract the attention of a good tenant. Modern fixtures
and fittings and a high standard of cleanliness are essential but there is something else that
is very often overlooked – the ability of your agent to present the property in the correct
manner and to attract the right tenant. Therefore when choosing your agent, why not ask
the following questions:-

1. Will my property receive extensive advertising both on the internet and in a good local
property magazine?
2. Will my agent show prospective tenants around in the evenings and at weekends, as
well as during normal working hours?
3. Will my agent move my new tenant in at the weekend if this is what suits the tenant best?
4. Will my agent collect tenants from the train station and bus station in Cambridge and
drive them around from property to property?
5. Will my agent offer my new tenant a service whereby on request they can make up beds
and stock the fridge thus giving my new tenant good reason to want to use my agent?
6. Once let and depending on the service I have opted for, will my agent pay over rents
quickly and carry out thorough quarterly inspections?

Guide to First Time Landlords

Potential Tenants have an increasing choice of Property available to them to rent, especially in Cambridge where we have seen extensive new developments being built in the last few years alone.
Property should therefore be presented on the market in a well presented and clean condition.  Here are just a few pointers which we hope you will find helpful:-

  • Gardens both to the front and rear of  the Property should be as neat as possible
  • Exterior paintwork should be in good order, especially the front door as first impressions are always lasting
  • Do get windows cleaned.  It is amazing how much extra light this will bring into a Property
  • Please make sure that all light bulbs are working. It can be hard to show a Property in the dark!
  • Take a step back and look at internal decoration.  If paintwork is tired it will be noted by potential Tenants.  A fresh lick of paint in light and neutral colours can transform a room.
  • Kitchens:  A modern kitchen is always high on a potential Tenant’s list, however we are not suggesting that you rush out and fit a new kitchen.  Sealant and grouting should be clean, cupboard hinges sound, work surfaces in good order and flooring easy to clean.  We do advise leaving a cooker as essential and flexibility over white goods should be considered.
  • Bathrooms:  Again, an area high on a potential Tenant’s list. We strongly advise providing a shower unless it really is not financially feasible.  Again, whilst potential Tenants will always rate a modern bathroom as being high on their priority list, the key again is to ensure that sealant and grouting is clean, the suite is presented in a clean condition and flooring suites a bathroom and is easy to clean.
  • If you are still living in the Property when it first goes onto the market, please de-clutter as much as possible during the marketing period.  In this respect, if the Property is going to be let furnished it is really helpful if we could have a list of any furniture that WILL NOT be staying for the let. On the whole we do not advise leaving pots and pans, cutlery, crockery and other kitchen items even when offering the Property furnished.  We do advise always leaving a hoover for a furnished let though.
  • We would always recommend that if your Property has a garden that a basic set of gardening tools and lawnmower are provided by you for the Tenant.  These items will be included of course on the inventory.
  • Loft space. If you intend to exclude your loft space from a let then it is essential that you arrange for some sort of lock system to prevent access by Tenants.  We should have a copy of the key in our office though. 
  • Garage and shed space.  If you are providing these to a Tenant, except for gardening equipment, we would recommend that you leave these areas empty.  If you do wish to keep them for your own purposes for storage then again they should be locked and secure to prevent access by the Tenant.

Testimonials

Dear Natalie
Thank you very much. I really appreciate how promptly you all dealt with my query! I had an excellent experience renting through Marilla Garland and I recommend you to everyone. Everyone has been very kind and helpful throughout every step of the process.

Marilla - thank you for an informative reply!  Your knowledge of all things to do with property rental is second to none!

Thanks so much Mel. I've been worried about this.
People tell me sad stories about their experiences with landlords and their agents but you guys have been nothing but excellent every time I've contacted you
Best wishes
Kathy

I had a wonderful stay at the property and the process of checkout went on very smooth. The kind of support I received from Marilla Garland Management right from beginning of my tenancy till the process of checkout was impressive. In future when I am back in England specifically in Cambridge to do business, I will get in touch with you

Hi Mel, it was a pleasure staying in the flat and having you as a letting agent. Thank you very much for everything and especially being flexible and allowing us to stay for another 2 days.
Dimitris

I just need to mention something else:
In our 7 years of renting, we had terrible experiences with estate agencies. With this agency it was very different. We did recommend you to our downstairs neighbour who wanted to rent out his flat. So, thanks for taking care of us.

Just wanted to say a big thank you for all the staff at Garlands for their kind co operation and for their assistance throughout the period of our stay in the flat.

Mel, Special thanks to you for everything you’ve done. Much appreciated.
Mr S. 

I can’t believe this time has come for me to vacate. I appreciate all the help and co operation from Marilla Garland Property- you have certainly been the best letting agent in the 3.5 years I’ve lived in the United Kingdom.
Ms A.

May you thank everyone at Marilla Garland Property for all they have done for me over the last 2 years. I really enjoyed my tenancy and your professionalism. Thanks again.
Mr G- student.

I’d just like to say thank you for being great agents! Everyone has been a delight to deal with, both friendly and approachable. A happy tenant.
Miss K- Student

I just moved into one of your properties with my partner and I’d just like to say what a great job Don did for us. He was extremely helpful, welcoming and easy to talk to. It was a breath of fresh air to liaise with him and yourselves.
Mr N.

We have been really happy with Marilla Garland. Don was exceptionally responsive and helpful as always, and considering the general interaction we have had with most property managers in England, I was scale Marilla Garland at the top. We would work with the team again without hesitation.
Mr P.

We wanted to thank the team at Garlands for you help in our move to Cambridge more than two years ago and for your support with our tenancy since then.
Mr and Mrs A.

It is refreshing to be with an estate agent that are so professional and efficient.
Mr B.

I am always amazed by the high level of customer service we always receive. I know for a fact that other letting agencies are not nearly this responsive.
Mr C.

We’ve been really impressed by the friendly professionalism of all those at Marilla Garland.
Mrs M.

Thank you very much for everything you have done for me over the years, I have really appreciated the service you have given me as it has been very smooth and reliable. It also has a personal touch to it! I wish you all the best and I will of course have no hesitation in passing on business to you in the future.
Mr V.

The best experience I’ve had with a letting agency.
Miss J.

I want to thank you again and just say how impressed I am with your agency, it really does shine so far above all the other in service and professionalism.
Mr J.

I would like to take this opportunity of thanking you for giving me (and my tenants) a first-class professional service, which gave me peace of mind during my travels.
Mr R. 

I would like to say what a pleasure it has been renting the property and dealing with yourselves who have been far and away the most pleasant estate agent I have ever dealt with.
Mr C.

Thank you for your excellent service during our tenancy.
Mr H.

We appreciate your team at Marilla Garland, this was the best experience we have had with a property management company.
Mr P.

I think you have looked after us very well and your managing the tenancy has helped to make our stay a happy one. Should we need a letting agency in the future or if someone asks me to recommend one, I shall certainly think of you first.
Mr C.

Dear Marilla, a big thank you for all your help and support. Much appreciated. Warmest wishes.
Mr and Mrs W.

It is so nice to deal with an agency this time round that is so polite and very helpful.
Miss P

May I also take this opportunity to thank you and all at Marilla Garland  for all of your help, efficiency and compassion at dealing with our flood! I am sure that other letting agents would not have been so forthcoming, and it is really very much appreciated.
Sincerest thanks,
Hayley

 

 

 
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